Bell Post Pilates | Privacy Policy
Last updated: 30 October 2026
At Bell Post Pilates, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book classes, purchase memberships or use our services.
By interacting with Bell Post Pilates, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect personal information when you register for an account, book a class, purchase a membership, complete a form or contact us.
This information may include:
Your name, email address, phone number and date of birth.
Emergency contact details.
Booking history, attendance records and membership information.
Payment and transaction information.
Health information relevant to your participation in Pilates, including injuries, medical conditions, pregnancy and physical limitations.
Information provided through health questionnaires, waivers or correspondence.
Communications with our studio, including emails, messages and feedback.
Website usage information collected through cookies and analytics tools.
We only collect information that is reasonably necessary for operating our studio and providing our services.
2. How We Use Your Information
We collect and use personal information to:
Manage class bookings, memberships and payments.
Communicate booking confirmations, cancellations and timetable changes.
Provide safe and appropriate Pilates instruction.
Understand your individual needs and make suitable exercise modifications.
Maintain attendance and membership records.
Respond to enquiries and provide customer support.
Send studio updates, promotions and special offers where permitted.
Improve our services, website and client experience.
Meet applicable legal and regulatory obligations.
We do not sell your personal information to third parties.
3. Health Information
Your health and safety are important to us.
We may collect relevant health information through questionnaires, waivers or conversations with our instructors.
This information helps us understand any injuries, physical limitations or other considerations that may affect your participation.
Health information is treated as sensitive information and is only collected, used or disclosed with your consent or where otherwise permitted or required by law.
Relevant health information may be shared with instructors who need it to provide safe and appropriate classes.
We ask clients to notify us of any changes to their health that may affect their participation.
4. Online Bookings & Membership Platforms
Bell Post Pilates uses third-party booking and membership management software, including Arketa and Mindbody, to manage our services.
When you create an account, purchase a package or book a class, your information may be processed and stored through these platforms.
This may include:
Contact and account information.
Booking and attendance history.
Membership and package details.
Payment and transaction records.
Relevant health questionnaires and waivers.
These providers have their own privacy policies and security practices.
When transitioning between booking platforms, we may securely transfer relevant client information to maintain your account, membership and booking history.
We take reasonable steps to ensure that third-party providers handle personal information appropriately.
5. Payments & Billing
Payments for memberships, class packs and casual bookings are processed through third-party payment providers (Stripe).
Bell Post Pilates does not generally store complete credit or debit card details directly.
Payment providers may collect and process information necessary to complete transactions, manage recurring payments and prevent fraud.
Payment information is handled in accordance with the relevant provider's privacy and security policies.
6. Marketing & Communications
We may contact you by email or SMS about:
Class bookings and schedule updates.
Membership and account information.
Studio announcements and events.
Promotions, introductory offers and special packages.
Community activities and challenges.
Marketing communications will only be sent where we have the appropriate consent or are otherwise permitted by law.
You can unsubscribe from promotional emails using the unsubscribe link or contact us directly to opt out of marketing communications.
Essential communications relating to your bookings, payments or membership may still be sent where necessary.
7. Website, Cookies & Advertising
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our content.
We may use website analytics and advertising services, including tools provided by Google and Meta, where enabled.
These tools may collect information such as:
Pages visited and interactions with our website.
Browser and device information.
Approximate location derived from technical information.
Referral sources and advertising interactions.
This information may help us understand website performance and measure advertising effectiveness.
You can manage cookies through your browser settings and, where available, website cookie preferences.
Third-party advertising and analytics providers may process information in accordance with their own privacy policies.
8. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
Booking and membership software providers.
Payment processors and financial service providers.
Email and SMS communication services.
Professional advisers and service providers.
Government or regulatory authorities where required by law.
We only disclose information for legitimate business purposes, with appropriate consent or where otherwise authorised or required by law.
We do not sell client information to advertisers or other businesses.
9. Storage & Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure booking systems, restricted account access, password protection and reputable third-party technology providers.
While we take privacy and security seriously, no online system can guarantee absolute security.
We retain personal information for as long as reasonably necessary for business, legal and operational purposes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.
10. Overseas Storage & Disclosure
Some of our technology, booking, payment, website and communication providers may store or process information outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
11. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe and explain if any legal restrictions apply.
You may also request deletion of your information. We will consider these requests in accordance with our legal and record-keeping obligations.
12. Privacy Concerns & Complaints
If you have any questions or concerns about how your personal information has been handled, please contact Bell Post Pilates.
We will review your concern and aim to respond within a reasonable timeframe.
If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business operations, technology providers or legal obligations.
The latest version will be available on our website, with the date of the most recent update displayed above.
14. Contact Us
For questions, requests or concerns relating to your personal information, please contact:
Bell Post Pilates
25 Milton Street, Bell Park, Victoria, Australia
Email: hello@bellpostpilates.com.au
Website: www.bellpostpilates.com.au
We value the trust you place in us and are committed to treating your personal information with care and respect. 💙