Bell Post Pilates | Terms & Conditions

Last updated: October 2026

Welcome to Bell Post Pilates! 💙

We're so glad to have you as part of our community.

By purchasing a membership, class pack, introductory offer or booking a class at Bell Post Pilates, you agree to the following Terms & Conditions.

These terms help us keep things fair, consistent and running smoothly for everyone in our small studio.

1. General Booking Conditions

All classes must be booked through our online booking system.
Bookings are subject to availability.
Classes run for 45 minutes unless otherwise advertised.
All purchases are for individual use and cannot be shared or transferred without prior approval.
Clients are responsible for managing their bookings, cancellations and account details.
All prices are in Australian dollars (AUD) and include GST where applicable.
Any applicable payment processing fees will be disclosed before purchase.

2. Weekly Memberships

This applies to our weekly memberships, including:

2 Classes Per Week
3 Classes Per Week
Unlimited Classes

Membership Billing

Memberships are billed automatically on a recurring weekly basis using your nominated payment method.
Following the initial commitment, memberships continue on a weekly basis until cancelled via email to hello@bellpostpilates.com.au
Weekly class allocations reset on your regular billing day.
Unused classes do not roll over into the following week and cannot be refunded or accumulated.
Memberships are for individual use only.

Membership Pauses

Memberships may be paused by contacting Bell Post Pilates.
At least 3 days' notice is required before your next scheduled payment.
Pauses must be notified to hello@bellpostpilates.com.au
Any changes to your billing date or minimum commitment period resulting from a pause will be confirmed when the pause is approved.

Membership Cancellations

Cancellation requests must be submitted directly to hello@bellpostpilates.com.au with 3 days notice prior to your next scheduled payment

3. Unlimited Memberships

Unlimited memberships allow clients to attend an unlimited number of eligible classes each week, subject to availability.

All classes must be booked in advance.
Unlimited bookings are subject to studio capacity and class availability.
Unlimited members receive 2 complimentary late cancellations per calendar month.
Once these have been used, a $10 late cancellation fee applies to each additional late cancellation.
Complimentary late cancellations do not roll over to the following month.
No-shows may also incur a $10 fee.

We ask unlimited members to book only the classes they genuinely intend to attend, as our small class sizes mean every spot counts.

4. Class Packs

Class packs are available for clients who prefer flexibility without committing to a weekly membership.

5-Class Pack

Valid for 6 months from the date of first use.
Unused classes expire at the end of the validity period.
Class packs cannot be paused, extended, shared or transferred unless otherwise agreed by the studio.

10-Class Pack

Valid for 12 months from the date of first use.
Unused classes expire at the end of the validity period.
No pauses, extensions or holds are available.
Class packs cannot be shared or transferred unless otherwise agreed by the studio.

All Class Packs

Bookings are subject to availability.
Cancellations must be made at least 4 hours before class to retain the class credit.
Late cancellations and no-shows result in the class credit being forfeited.
Expired or forfeited classes are not eligible for replacement or refund, except where required by Australian Consumer Law.

5. Introductory Offer | 5 Classes for $99

Our introductory offer is designed to give new clients the opportunity to experience Bell Post Pilates.

Includes 5 classes for $99.
Valid for 14 consecutive days (2 weeks) from the date of your first booked class.
Available to new clients only.
Limited to one introductory offer per person.
All 5 classes must be used within the 14-day period.
Unused classes expire at the end of the offer period.
The introductory offer cannot be paused, extended, shared or transferred, except where required by law.
Classes are subject to availability.
Our standard 4-hour cancellation policy applies.
Late cancellations and no-shows result in the booked class being forfeited.

Purchasing an introductory offer does not guarantee availability in specific classes, so we recommend booking your sessions early.

6. Casual Classes

Casual classes are available for clients who prefer to book individually.

Casual classes are purchased as single sessions.
All bookings are subject to availability.
Our standard 4-hour cancellation policy applies.
Late cancellations and no-shows result in the session being forfeited.
Casual class purchases are non-transferable unless approved by the studio.

7. Free Trial Classes

Where offered, free trials are available to new clients wanting to experience Bell Post Pilates before purchasing a package or membership.

One free trial per person.
Free trials are subject to availability.
A free trial cannot be exchanged for cash or another product.
Our standard 4-hour cancellation policy applies.
If you are unable to attend, please cancel your booking so another client can take your place.
Missed free trials or late cancellations may result in the trial being forfeited.

8. Class Cancellation Policy

We have a 4-hour cancellation window for all classes.

This means you must cancel your booking at least 4 hours before the scheduled class start time to avoid a late cancellation.

Late Cancellations

Class pack and casual clients will forfeit the booked session.
Weekly membership clients will forfeit the allocated class.
Unlimited members receive 2 complimentary late cancellations per calendar month, followed by a $10 fee for each additional late cancellation.

No-Shows

If you do not attend a booked class and have not cancelled, your class will be forfeited. Unlimited members may incur a $10 no-show fee.

Emergencies

We understand that emergencies and unexpected situations happen. If something comes up, please contact the studio directly by text so we can discuss your circumstances.

As a small studio with limited spaces, we do need to apply our cancellation policy consistently. Late cancellations can prevent someone on the waitlist from attending, and we want to make sure everyone has a fair opportunity to book.

9. Waitlists

When a class is fully booked, clients may join the waitlist where available.
If a place becomes available, waitlisted clients may be automatically added to the class according to the booking system's settings.
Clients are responsible for monitoring their booking notifications.
Once confirmed in a class, our standard cancellation policy applies.

10. Studio Etiquette

We want Bell Post Pilates to be a welcoming, comfortable space for everyone.

We ask that all clients:

Arrive on time and allow enough time to settle in.
Wear socks for feet-in-straps exercises. Grippy socks are preferred.
Wear comfortable clothing suitable for movement.
Keep mobile phones on silent during class.
Wipe down equipment after use.
Follow instructor guidance and respect other clients.
Treat instructors, clients and studio equipment with care.

Late Arrivals

For safety reasons, clients arriving more than 5 minutes after class begins may not be permitted to join the session. The class may be forfeited.

11. Health, Injuries & Pregnancy

Your health and safety are important to us.

All clients must complete the required health questionnaire and waiver before participating.
Please advise your instructor of any injuries, health conditions, pregnancy or changes to your health that may affect your ability to exercise.
Clients are responsible for seeking appropriate medical clearance where necessary.
Instructors may modify exercises or recommend alternative classes based on individual needs.
Bell Post Pilates reserves the right to decline participation in a particular session where there are reasonable safety concerns.
Clients are encouraged to work within their own abilities and communicate any discomfort during class.

Participation in Pilates involves physical activity and carries inherent risks. Nothing in these terms excludes any rights or protections that cannot lawfully be excluded.

12. Mums & Bubs Classes

Our Mums & Bubs classes are designed to provide a supportive space for parents returning to movement.

Participants must have appropriate clearance to return to exercise following birth.
Babies are welcome in designated Mums & Bubs sessions only.
Parents and carers remain responsible for their baby's safety and supervision at all times.
Babies must remain in a safe designated space during exercises.
A support person may attend.
Instructors are responsible for teaching the class and are not responsible for supervising babies.
Parents may pause their participation at any time to attend to their baby.

13. Payments & Failed Transactions

All memberships and purchases must be paid through an approved studio payment method.
Clients are responsible for maintaining valid and up-to-date payment details.
If a recurring payment fails, the studio may contact the client to arrange payment.
Booking access may be temporarily restricted while outstanding payments remain unresolved.
Any applicable failed payment or processing fees will be disclosed in accordance with the relevant payment agreement and applicable law.

13. Class Changes & Studio Closures

Bell Post Pilates may occasionally need to change instructors, adjust class times or cancel sessions due to illness, maintenance, emergencies or other operational requirements.

Where possible, we will provide reasonable notice of any changes.

If Bell Post Pilates cancels a class:

Class pack and casual bookings will be credited back to the client's account or otherwise appropriately remedied.
Membership clients will be offered an appropriate alternative or adjustment where required.
Any applicable consumer rights will be honoured.

16. Promotions & Special Offers

From time to time, Bell Post Pilates may offer discounts, promotions, challenges or special packages.

Promotional offers are subject to their advertised terms and eligibility requirements.
Promotions cannot be combined unless expressly stated.
Discount codes must be applied at the time of purchase.
Promotional purchases are not transferable unless otherwise stated.
Specific promotional terms take precedence over general package conditions where there is a difference, subject to applicable law.

17. Changes to Terms & Conditions

Bell Post Pilates may update these Terms & Conditions from time to time.

Any changes will be communicated where required and published on our website.

Changes affecting existing memberships, pricing or contractual commitments will be handled in accordance with the membership agreement and applicable law.

18. Contact Us

If you have any questions about your membership, class pack, bookings or these Terms & Conditions, please contact us.

Bell Post Pilates

25 Milton Street, Bell Park, Victoria

Email: hello@bellpostpilates.com.au

Website: www.bellpostpilates.com.au

We're always happy to help! 💙